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Hello Mariam,
Could you please print the internal logs of that method while calling it from browser. It will help us to provide better support to you.
Toprint the internal logs, puth the below line of code before making App42 request:
App42Log.setDebug(true);
P.S Please make sure that you are using browser version of App42 SDK for running into web browser.
Regards,
Himanshu Sharma
App42 Team