Error Occurred: while communicating with App42

Question

Hi, I am beginner of developing an android mobile game by using Unity.   I have downloaded FB_GLOBAL_LEADERBOARD and build it as apk. I have tested with my facebook account and it's worked. But when my friend (tester) run the apk and login with her facebook account. The error "Error Occurred: while communicating with App42" occur. May I know what's that problem?

Answer 1

Hello,

Please make sure your app status is live and it is available to use for general public. To enable if for public use, Log-In to your Facebook app setting -> click on status & review -> click on Yes button -> to enable it for public use as shown in below image:

 

If you still getting any exception then let us know the complete details by putting the below line of code after the initialization of App42 API instance and share the method logs with us:

App42Log.SetDebug(true);

Thanks,

Himanshu Sharma

 

Comments

Thank you for your reply. I can't see the image uploaded. I unable to click on "YES " button. May I know what's the problem?

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The problem was solved. Thank you for your guide.

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Great to hear that your query has been resolved. Let us know if you have more question for us.

Thanks,
Himanshu Sharma

Answer 2

Your Query have two solution. 1) open your developer facebook account and , and your friend key hash put in the key hash mapping. 2) Another one is very Usefull and easy for all, - Check your App Status is Live or not, if live then display full green button. - if not live then go to setting -> add your email address -again go to setting -> click on Status & review -> click on Yes button -> to enable for public. It,s 100% working for all users, android, unity and etc....................

Comments

Thank you for your reply. I tried it already, but cannot click on YES button. When I hover on NO button, it showed "You must have valid contact email specified to make this app available to all users". May I know where I can enter that email?

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Thank you very much. The problem was solved. I forgot to enter contact email address.

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Great to hear that your query has been resolved. Let us know if you have more question for us.

Thanks,
Himanshu Sharma

Answer 3

- Open given link https://developers.facebook.com/apps 
- Login facebook and click on created app.
- Go to Setting -> 
- In setting have 3 Tab button 1) Basic 2) Advance 3) Migration
- Click on Basic Tab, In this tab have Contact Email Text, Write your valid email address to given text box.
- Also Write Package name in package name field, and class name with package.
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-Then go to Status & Review Button -->  
- Display the App name on Tittle with large font , Right side mention one switch button to NO/YES.
- After clicking that ,Your App circle become fully Green, and app become public.
-After those all step you don't get above error.

NOTE :
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-Must be enter valid hash key.

If you want to Screen Shot... then give Valid Email Address, i will send you screen shot...related issue

Comments

Thank you for your help, the problem was solved.