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Hello Viral,
Could you please share the code snippet which you have used to fetch the additional information of users? Because it is totally based on a query which you have applied for finding the JSON document in the Leaderboard call. However, please follow the below ans if you have missed anything while finding the additional information of users.
App42API.setDbName("YOUR_DBNAME");
Query query= null; // null if you want all JSON objects of user else pass query if you want to get only selected records
scoreBoardService.setQuery("Your_Collection", query);
For finding the scores and additional information of a group users, please have a look on this link and let us know of ot helps.
Thanks,
Himanshu Sharma