iOS can not connect to the server

Question

Dear all, While I am testing my app, I see that it has a hard time to connect to your server. Most of the times, it will connect and then it will disconnect, almost immediately. Or, it might connect to your server but it will not join and subscribe to the Lobby room. What is affecting this? Can I control it ? Thank you, Vasilis

Answer 1

Hello Vasilis,

Could you please share your API_Key and Secret_Key at support@shephertz.com?

Also, please check if Kick Out Time is set and enabled in the AppHQ Dashboard for this app under app settings.

Thanks.

Comments

Hello rajeev,

The Kick Out Time is disabled. Should I enable it and set the time to one hour?

I also send you the two keys at support email.
Thank you

---

Not needed. It must be disabled if you dont want to kick out your idle users.