Leaderboard Service is unresponsive

Question

I have a game with yearly leaderboard but now is so slow and unresponsive. It has around 14 000 records. Every user has unique score and I just change that score. To get a user rank it takes more than 45 seconds. Sometimes it just fails with internal server error message. Also it fails to update users score. I notice in the morning where there is no much traffic every think works fine. Is there any way to optimize servers or incise the power.

Answer 1

Hi simeunovicn13,

Please share your app name and your methods with us @ support@shephertz.com. We will get back to you in 1-2 days as we look into it and find a solution. 

Happy to help you.

Regards,

Nishant

Comments

Hi simeunovicn13,

Do not worry. We are taking a look at your problem. We will get back to you in 1-7 days or as soon as we find a solution.

Happy to help you.

Regards,

Nishant