China can't Login

Question

Hi, app42 support team:

    I use app42 cloud, I can't  login at China since 2014.8.29.

    But if I use agent server, I can login at China.

    Is there a way to slove this?

    I want to login the app42 cloud at china without agent server.

   Thank you!

Comments

What is the error you are getting at login time? Are you able to open http://api.shephertz.com ? Also, which agent server you are referring here?

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hi, ajay123:
    1. I get error:"System.Net.WebException: Error: ConnectFailure (Because the connection after a period of time without the correct answer or connection to a host does not respond, the connection attempt failed
) ---> System.Net.Sockets.SocketException: Because the connection after a period of time without the correct answer or connection to a host does not respond, the connection attempt failed"
2. And I can't open http://api.shephertz.com now.
3. Agent server: If  I use the USA IP address, I can open http://api.shephertz.com
Please help me. thank you!

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You can use China IP address to test this case.

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We are looking into it. Looks like some issue on DNS resolving and we are checking with our provider for the same. If this does not get resolved in few hours we will give you a build to run your app using alternate URL.

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Hi, New build is available at https://github.com/shephertz/App42_Unity3D_SDK with version 2.9.2. Please download this build and use it your app. You have to do App42API.SetBaseURL ("https://api.shephertz.co.in/cloud/"); after initializing your API Key/Secret Key in your app. This will solve your problem for now and your app would be able to connect with our servers.

We are still looking into the issue and update you ASAP.

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Hi, ajay123:
    It's ok!
    But does this way slow down the speed of the internet?

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This will not impact app performance/speed of net by any mean. It is just an alternate URL to reach our servers.