Ghost user in lobby

Question

It seems that I have an persistent ghost user in my lobby, for several weeks now. How can I unsubscribe him? Don’t you have something like a is-alive ping? How can this happen?

I implemented a lobby where you see subscribed online users to invite them for a private game.

Answer 1

Hi Maitreya,

Aplogies for the delayed response.

Could you please let us know on which Appwarp server you are connecting? It will help us to provide better support to you from our end.

Also, to unsubscribe the ghost user from the lobby, please set the kick out time in AppHQ under AppWarp app configuration under App setting. If you sets the kick-out time as 5 sec then if the user is idle for continueous 5 sec, server will automatically disconnect that user.

In the case if you have any other concern please let us know. We will be happy to help you.

 

Regards,

Priyanka Singh

App42 Team

Comments

Thanks for helping me!

I do not know to which server my Appwarp is connecting, where do I find out? If you mean the zone, then its US.

Also, I set a kickout time to 300sec, but sill the idle user remains in my lobby. After waiting for 45min....

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Hi Maitreya,

Could you please let us know, in which section you are seeing and how does you know that the user is still connected after the kick out time. It will help us to provide better support to you. Also, please share your AppName and add us (collaborator@shephertz.com)as collaborator in your application. It will help us to check the issue at our end.

For adding us as a collaborator please follow the below steps:

App42Cloud API->AppManager->Collaborator->Add Collaborator-> Enter above mentioned email Id and submit.

Regards,
Priyanka Singh
App42 Team

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Hello!

I see the user (user name = ee7b0981) in the callback onGetLiveLobbyInfoDone in the list liveRoomInfoEvent.getJoinedUsers(), since weeks. I added you as collaborator. app name is foxandgeese.

Thank you

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Hi Maitreya,

Thank you for sharing detail with us and also for adding us as a  collaborator.

We have forwarded this query to our team, we will share an update regarding this as soon as possible.

Regards,
Priyanka Singh
App42 Team

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Hi Maitreya,

Thank you so much for your patience and understanding.

The query has been resolved from our end, please check the same at your end and let us know if you have any other concern.

We will be happy to help you.

Regards,
Priyanka Singh
App42 Team

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Checked it, the idle user is gone! Thank you

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Hi Maitreya,

Thank you for the confirmation that your query has been resolved.

In the case if you have any concern please do feel free to reach out o us.

We will be always happy to help you.

Regards,
Priyanka Singh
App42 Team

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Again two idle users sitting in my lobby. Whats the reason for this problem on your side?  Are you going to fix it permanently or should I find a workaround on the client-side?

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Hi Maitreya,

We have forwarded this query to our team, we will share an update regarding this as soon as possible.

Regards,
Priyanka Singh
App42 Team

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Hi Maitreya,

Please share the ghost user name with us, it will help us to provide better support to you from our end.

Regards,
Priyanka Singh
App42 Team