0 msg and 0 CCU since Feb 1st

Question

I have already tried to contact the support team, during the weekend, but I have not heard from them. Since February 1st, my apps have 0 msg and 0 CCU, but, in the live stats I have 1373 CCU. I do not see any user in my app. I have not changed the code, and the app was working before the 1st of February. Since this is a game, many users are complaining about my app. Please fix this problem with your server. Thank you

Answer 1

Hi,

Could you please share your API_Key over support@shephertz.com? It will help us to provide better support from our side.

Thanks.

Comments

Hi Rajeev,

I have already send an email to the support team. Please check your emails, as I have send two emails, one on Saturday and one on Sunday.
Also, your email is added in the Collaborator's emails.  

Thank you,
Vasilis

Answer 2

Hi Rajeev,

I have already send an email to the support team. Please check your emails, as I have send two emails, one on Saturday and one on Sunday.
Also, your email is added in the Collaborator's emails.  

Thank you,
Vasilis