Shephertz Community - Recent questions in Operations and Maintenance

Leaving room works sometimes and fails other times.

Thu, 31 Dec 2020 18:01:28 +0000

My Client sometimes fails to leave a room. ie I'll tell it to leave the room, and it'll act like it left, but on the server it will still say it's in the room. Anyone have a solution to handle when the client fails to leave a room? Or a way to check if a client is in a room? Thanks.

Database query Timing out

Fri, 06 Dec 2019 17:08:26 +0000

We can t load our website anymore. About 1200 users... Any query on the database, in the storage service is timing out. Even on the dashboard --> spinning wheel for 60 seconds and then times out and show no collections in the database. That's pretty bad. anyone ?

Missing App42Storage in unity3d SDK, cannot do paging request

Wed, 24 Jul 2019 19:30:27 +0000

Using Unity3d and the latest SDK, i am trying to get all the documents from a collection.
From the documentation i read :

var storageService  = new App42Storage();  

storageService.findAllDocumentsByPaging(dbName,collectionName,max,offset,{    

    success: function(object)   

    {    

        var storageObj = JSON.parse(object);    

        response = storageObj.app42.response.storage;  

        console.log("dbName is " + response.dbName)  

    },    

    error: function(error) {    

    }    

});

But this line is giving an error : " var storageService = new App42Storage(); " -- > The type or namespace App42Storage could not be found.

I do have :
using com.shephertz.app42.paas.sdk.csharp;
using com.shephertz.app42.paas.sdk.csharp.storage;

and all my other request are working , like the FindAllDocuments and UpdateDocument.

What am i missing ?

Change admin & payment account

Mon, 24 Sep 2018 18:34:54 +0000

Hi,

How do I change app admin to another email/account?

Also, how to change payment account for my subscription?

Thank you.

Where is the support team, part 2?

Mon, 24 Sep 2018 13:06:09 +0000

Hi, I asked a question Javascript channel last week, and I still have not received a responce. Is the web team working on it? Thank you

Connection error on facebook webhosting (HTML5)

Sun, 16 Sep 2018 05:55:55 +0000

I am working with a multiplayer facebook web game with JS. I am trying to link appwarp JS SDK to my JS project. It works fine on localhost but when I upload it to the facebook web hosting as HTML5 Bundle I got Mixed Content error with the full message:

Mixed Content: The page at 'https://apps.facebook.com/' was loaded over HTTPS, but requested an insecure XMLHttpRequest endpoint 'http://control.appwarp.shephertz.com/lookup?api=Your%20API%20Key'. This request has been blocked; the content must be served over HTTPS.
t.connect	@	appwarp.min.js:3
(anonymous)	@	index.html?signed_re…yJtaW4iOjIxfX19:131
dispatch	@	jquery-1.10.2.min.js:5
v.handle	@	jquery-1.10.2.min.js:5

I noticed that in appwarp.min.js file there have http://control.appwarp.shephertz.com/ that is used to initialize the requests. So may be this is the reason of above error because "You can't fetch insecure (http) resources from a secure (https) origin". What should I do in this critical situation.

I don't find any solution after searching in google and appwarp forum search option.

Thanks

Md. Nirob Hasan

How to enable SSL at warpApp

Wed, 15 Aug 2018 11:10:26 +0000

i need to publish my game to facebook but i can't because mixed content issue. so i need sdk url to be https.

Leaderboard - Get user's ranking after userScore is saved

Tue, 23 Jan 2018 15:26:31 +0000

Hi All

I need APIs for leaderboard to get user's ranking after userScore is saved

Can you please send me related API links to solve above questions.

Thanks

Site problem 'Unity 3D usage guide'

Mon, 01 Jan 2018 06:27:25 +0000

Hello good evening, I'm developing my game with AppWarp, when using the 'Unity 3D usage guide' page the texts were scrambled by the page being impossible to read, I'm in need of this resource, if it's a problem on the site I hope it corrects fast

where is the support team?

Tue, 12 Dec 2017 12:25:50 +0000

Hi, I do not appreciate the fact that you do not reply to my emails nor you answer my questions here on this forum. Why is that? Are you working on the opened issues or are you hiding? Vasilis

Weird behavior of AppHQ admin panel, this is not acceptable.

Sat, 29 Jul 2017 09:59:54 +0000

I have registered recently with appwarp and added one demo app to admin panel without any client implementation, and next day admin panel shows 19 message count "WHAT IS THIS", how can i trust these services, because the price is based on message count.

Is there any example for describing all service of ShepHeartz services for Unity ?

user management(authentication,social operations),
multiplayer(auto match, create private room with friend invite).

I did not found any single line of guide anywhere, got some unity tutorials but it's too old, its look like shephertz is not have any good guid about these services.

And forum also not able to attach image file, so i have uploaded somewhere else

https://ibb.co/hjBWs5

Can't change or remove leaderboard entries in the dashboard

Fri, 17 Mar 2017 11:34:38 +0000

When I try to remove a leaderboard entry in the dashboard, it gets removes from "Scores" , but stays in "LeaderBoard", and is still accessible by the API, even though I get a "Score deleted successfully" message.
I get "Something went wrong" if I try to update that entry's score.
This wasn't the case a week ago.

Error accessing Leaderboard Service : Http 500

Mon, 23 Jan 2017 15:22:25 +0000

Hi,
I am trying to access the leaderboard service and i am getting a http 500 error.

I am trying this form an Ionic 2 app using the app42 js sdk.

Error 500: Executing action [handle] of controller [JaxrsController] in plugin [jaxrs] caused exception: javax.servlet.ServletException: java.net.SocketTimeoutException: Read timed out
Servlet: grails
URI: /grails/jaxrs.dispatch
Exception Message: Read timed out
Caused by: Read timed out
Class: JaxrsController
At Line: [38]
Code Snippet:

Please kindly look through and revert immediately.

Thanks

Need a retail build of AppWarp SDK for Windows 10 (WinRT)

Mon, 09 Jan 2017 17:50:41 +0000

The linked to SDK only includes debug binaries and it causes rejection by the Windows Store.

App42/AppWarp in Windows 10 UWP

Sat, 24 Dec 2016 18:35:07 +0000

How do I get this to work in a Windows 10 UWP app? I tried the Windows download and the C# download but neither would build in a Windows 10 UWP project.

Changelog isn't updated

Mon, 12 Dec 2016 10:05:01 +0000

Please update the changelog regularly for every API update and update the changelog for iOS API 3.5.5.3

Android sdk version check

Wed, 13 Jul 2016 11:01:20 +0000

how can i check the version of the sdk on android

not receiving push notification

Fri, 17 Jun 2016 21:10:55 +0000

i impelimented app42 push notification and recieve on android devices succesfully but after few days is not receive push notification.

i checked the push logs is showing below error:

"Push Android Worker Exception : com.google.android.gcm.server.InvalidRequestException: HTTP Status Code: 401"

later change the key on google cloud messenging credential and update key on push setting but problem exist yet.

please help me to slove this problem

thanks

persian character issue in Insert JSON With File Using JSONObject

Wed, 23 Mar 2016 23:54:08 +0000

i using app42 as backend of my android app.

i use Insert/Save JSON With File Using JSONObject method to save json object with attached file on my server.

all field insert to server successfuly but the fields that include persian character not shown correctly.

for example "حامد" shown "-'E/"

Can you guide me how to insert this type of character??

thanks

Command Line Interface (CLI) to work with App42 Cloud

Wed, 24 Feb 2016 10:54:53 +0000

Hi, I notice that there is a CLI interface to work with App42 PaaS here - http://app42paas.shephertz.com/dev-center/getting-started. Is there a CLI/Shell to interact with App42 Cloud? I tried the one above but could not authenticate using api & secret key. Looks like it is only for App42 PaaS. Use case is for example to work directly with Storage service to look up collections, documents in the database. Something like a mysql> shell.

get files from JSON document

Thu, 04 Feb 2016 17:41:41 +0000

i use Save JSON With File on the cloud but i do not know to access the files saved with json document in my app.

Can you guide me how to get this type of files?

offline caching available for as3?

Thu, 19 Nov 2015 12:52:52 +0000

Hi,

I am planning an app which will use the as3 library, but as far as I can see the offline caching option is not available. in the 2.6 nor 2.7 mobile swc. Do I miss something or is this not available for as3?

Kind regards,

Wouter

support@shephertz.com not working?

Fri, 23 Oct 2015 09:27:33 +0000

I was trying to send an e-mail to support@shephertz.com, but I got response from gmail:

Delivery to the following recipient failed permanently:

support@shephertz.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain shephertz.com by smtp.secureserver.net. [72.167.238.29].

The error that the other server returned was:
550 5.1.1 <support@shephertz.com> Recipient not found. <http://x.co/irbounce>

What could be the problem?

How to add Static Room

Sun, 16 Aug 2015 15:38:54 +0000

Hey all, I cannot figure out how to add a Static room from the dashboard. Any help would be greatly appreciated!

API Service Request Drops

Wed, 01 Jul 2015 01:22:35 +0000

We are currently experiencing request drops at our gateway. Looks like underlying cause is from our IaaS side.

We will update you once these are fixed.

Looking forward for your support.

App42 Support Team

AppHQ is slow and not responding sometimes

Sun, 21 Jun 2015 18:13:04 +0000

We are looking in to it and will update you once it is fixed.

Delay in getUserRanking and GetTopNRankers

Sun, 21 Jun 2015 16:56:34 +0000

We are experiencing some delay while replicating data in getTopNRankers and getUserRanking. We are working on it and update you once this will be fixed.

Thanks for your patience and support.

App42 Support Team

Push Notifications Delayed

Fri, 19 Jun 2015 14:33:52 +0000

Few of the applications experienced delay in Push Notification Delivery between 11:45 AM UTC to 01:00 PM UTC on June 19. Service is back to normal.

Storage Service Rquest Drops

Tue, 14 Apr 2015 03:13:32 +0000

There are some requests drop in Storage Service. WE are looking into it and update the thread as soon as it is done.

Event Service - Important Update

Sat, 07 Feb 2015 02:47:08 +0000

We are seeing some latency and few requests drop in event service API. We are working on it and update this thread with latest update.

Storage Service - Important Update

Fri, 30 Jan 2015 07:41:59 +0000

We are doing some emergency upgrade on our Storage service secondary data node. Your app might experince few request drops due to swith over of the node. This might happen only for few minutes starting 8:30 AM UTC.

We will update this thread once operation is done.

Thanks for your Support and patience

Ajay

Latency and Request Time Out

Mon, 24 Nov 2014 04:38:41 +0000

We had some latency and few request timeout at our gateway between 00:30 AM UTC and 1: 30 AM UTC today. This issue has been resolved and all services are working to normal condition.

Thanks for your support and patience.

Important Upgrade at 1:00 AM UTC/GMT (26th Oct 2014)

Wed, 22 Oct 2014 09:13:41 +0000

Dear App42 Users.

On October 16th, Oracle announced security vulnerabilities and associated software patches affecting MySQL 5.5 and 5.6: http://www.oracle.com/technetwork/topics/security/cpuoct2014-1972960.html#AppendixMSQL.

To address these vulnerabilities, our Amazon RDS instances will go through upgrade process on 26th Oct 2014 at 01:00 AM UTC/GMT . This upgrade may result in down time across all our products and services for few minutes. All apps using our services might also be effected because of the upgrade. Please see Amazon security bulletin for more details about this mandatory and urgent upgrade.

Incase you have any further queries, feel free to reach to us at support@shephertz.com or through our forum http://forum.shephertz.com

Sincerely,

ShepHertz Support Team

We will be doing some Upgrade at 2:00 PM UTC (16 Apr 2014)

Wed, 16 Apr 2014 13:35:44 +0000

We are doing some urgent Upgrade in Production for App42 API at 2:00 PM UTC today. There might be a downtime for 5-10 minutes for the same.

Will update you once done.

Thanks

Admin

App42 Platform

App42 backend API service status

Wed, 12 Mar 2014 11:09:23 +0000

Some of our App42 cloud API users might face latency issues when connecting to our backend. We are working on it and will update this thread once resolved.