Shephertz Community - Recent questions and answers in Operations and Maintenance

Answered: Leaving room works sometimes and fails other times.

Thu, 31 Dec 2020 19:10:30 +0000

I found out a good way to do this. There is probably a more efficient way, but here's the code I used.

This method is called. RoomLis is then a Room listener I defined earlier.

internal bool LeaveGame()

{

MyClient.LeaveRoom(roomID); //Call leave room

for (int i = 0; i < 20; i++) //Loop a couple times. This is done to check if leave room was succesful. It can take a second.

{

if (RoomLis.GetInRoom() == true) //If still in room, sleep the thread and wait

Thread.Sleep(100);

else // else successful

return true;

}

return false; //If 2 seconds past and still haven't left, assume failure.

}

Below is the code for my room listener

internal class MyRoomListener : RoomRequestListener

{

private bool inRoom;

public bool GetInRoom()

{

return inRoom;

}

public void onJoinRoomDone(RoomEvent eventObj)

{

if (eventObj.getResult() == WarpResponseResultCode.SUCCESS)

{

Console.WriteLine("Room join success");

inRoom = true;

}

else

{

Console.WriteLine("Room join fail");

inRoom = false;

}

public void onLeaveRoomDone(RoomEvent eventObj)

{

if (eventObj.getResult() == WarpResponseResultCode.SUCCESS)

inRoom = false;

else

inRoom = true;

}

//... other handler code

}

Answered: Database query Timing out

Tue, 10 Dec 2019 06:08:25 +0000

Hi Romain,

Apologies for the inconvenience caused.

There were some cloud infrastructure issues occurred. We are working with the cloud team on the priority basis, we will get back to you as soon as possible.

Regards,

Priyanka Singh

App42 Team

Answered: Missing App42Storage in unity3d SDK, cannot do paging request

Fri, 16 Aug 2019 04:49:21 +0000

Hi Romain,

Apologies for the inconvinience caused.

Somehow we missed your query, now we have forwarded this query to our team, we will get back to you as soon as possible.

Regards,

App42 Team

Change admin & payment account

Mon, 24 Sep 2018 18:34:54 +0000

Hi,

How do I change app admin to another email/account?

Also, how to change payment account for my subscription?

Thank you.

Answered: Where is the support team, part 2?

Mon, 24 Sep 2018 13:37:43 +0000

Impressive,

if I have an issue, I shouldn't open it in the corresponding channel, but in this channel. Nobody is looking at the other channels!!!

I am sorry to say this, but you have a terrible support team!! Also, who is going to compensate me for the damage that you did to my site?

Answered: Connection error on facebook webhosting (HTML5)

Mon, 17 Sep 2018 08:58:46 +0000

Hi,

Apologies for the delayed response.

We have forwarded this query to our team, we will share an update regarding this as soon as possible.

Regards,

Priyanka Singh

App42 Team

Answered: How to enable SSL at warpApp

Mon, 20 Aug 2018 05:50:17 +0000

Hi Khaled,

You can use "enableSSL" method available under WarpClient to enable the SSL. This method accepts boolean parameter and you need to pass true while calling this method.

I hope it will help.

Thanks.

Answered: Leaderboard - Get user's ranking after userScore is saved

Thu, 25 Jan 2018 06:38:23 +0000

Hi Alex,

You can use GetUserRanking API to get the rank of a particular user.

I hope this will help.

Thanks.

Answered: Site problem 'Unity 3D usage guide'

Tue, 02 Jan 2018 06:34:04 +0000

Hi,

Apologies for the inconvenience caused.

Our team is working on it and will update you asap once it is fixed.

Thanks for your continued support.

Thanks.

Answered: where is the support team?

Tue, 12 Dec 2017 12:30:00 +0000

Hi Vasilis,

I have replied to your query on the forum. Please check and let me know if you have any other query, I will be happy to help you.

Thanks.

Answered: Weird behavior of AppHQ admin panel, this is not acceptable.

Mon, 31 Jul 2017 05:21:16 +0000

Hi Nikunj,

Could you please add me(collaborator@shephertz.com) as a collaborator to your app from AppHQ Console?

Please have look at our Tutorial listed below:

1. Creating User

2. Doing User Authentication

AppWarp provide APIs for match making using which you can match make your users based on Room Properties or the number of players available inside the room.

Private/public room creation, you can create rooms with a property say roomType=private/public. You can alway call our API joinRoomWithProperties to join a room where you pass roomType value(Private/Public) based on the type of room this user should join.

Let me know if you have any further query, I will be happy to help.

Thanks.

Answered: Can't change or remove leaderboard entries in the dashboard

Mon, 20 Mar 2017 06:35:05 +0000

Hi Rakka,

Please share your app name, game name, user name and the score of user which you are trying to delete? We will check at the backend and delete it for you. Also, we will make sure that you will never face this issue again.

Regards,

Himanshu Sharma

Answered: Error accessing Leaderboard Service : Http 500

Mon, 30 Jan 2017 07:08:24 +0000

Hi RSS,

Apologies for getting late back to you.

Could you please share some more information like in which API of leaderboard service you are getting the exception. It will help us to provide better support to you.

Regards,

Himanshu Sharma

Answered: Need a retail build of AppWarp SDK for Windows 10 (WinRT)

Wed, 11 Jan 2017 07:22:46 +0000

Hi,

I have forwarded this to my SDK development team and will check and provide you the new SDK ASAP if required.

Thanks.

Answered: App42/AppWarp in Windows 10 UWP

Mon, 26 Dec 2016 18:50:10 +0000

Hi Duncan,

The AppWarp SDK compatible with Windows 10 is available here. Please let me know if you have any queries.

Thanks.

Answered: Changelog isn't updated

Tue, 13 Dec 2016 12:46:04 +0000

Hi,

We have updated the SDK as well as the changelog. You can go ahead and download the updated SDK with requested feature.

Let me know if you have any queries,

Thanks.

Answered: Android sdk version check

Wed, 13 Jul 2016 11:58:36 +0000

Hi W.ajdl,

Greetings!!!!!!

You can only check the version of SDK when you have download it. We provides the SDK versioning there.

Let me know if more queries are concern.

Thanks

Vishnu Garg

not receiving push notification

Fri, 17 Jun 2016 21:10:55 +0000

i impelimented app42 push notification and recieve on android devices succesfully but after few days is not receive push notification.

i checked the push logs is showing below error:

"Push Android Worker Exception : com.google.android.gcm.server.InvalidRequestException: HTTP Status Code: 401"

later change the key on google cloud messenging credential and update key on push setting but problem exist yet.

please help me to slove this problem

thanks

Answered: persian character issue in Insert JSON With File Using JSONObject

Thu, 24 Mar 2016 20:12:53 +0000

Hi,

At the time of inserting non-english character, first you encode them into base64 encoding and insert into App42 database. Once you retrieve it on the client side, decode it back. Please have a look at this link for the code snippet to encode and decode in base64 encoding and let me know if it helps.

Regards,

Himanshu Sharma

Answered: Command Line Interface (CLI) to work with App42 Cloud

Wed, 24 Feb 2016 11:26:30 +0000

Hi Jitesh,

No, the command line interface is only available for App42 PaaS. Please let me know if you need any other help from my side.

I will be Happy to assist you!!

Regards,

Himanshu Sharma

Answered: get files from JSON document

Fri, 05 Feb 2016 07:16:54 +0000

Hello,

When you save a json document with file then the json doc will have the file details like file name, file url etc. When you query for the docs using our different APIs such findDocumentById or any other get apis listed in our documnetation then you get the json document along with the file details if any. NOw you can download the attched file using the file URL available in the file details.

Let me know if you have any further queries.

Thanks.

Answered: offline caching available for as3?

Thu, 19 Nov 2015 18:34:09 +0000

Hello Wouter,

Yes, you are right caching is not available in AS3 SDK as of now. We have recorded your request of providing Caching in AS3 SDK. However timeline is not decided yet, once it will available in the SDK will let you know for the same.

Regards,

Himanshu Sharma

Answered: support@shephertz.com not working?

Fri, 23 Oct 2015 10:17:26 +0000

Hello Madarina,

There was some issue which is resolved, you can send your email now.

regards,

Himanshu Sharma

Answered: How to add Static Room

Sun, 16 Aug 2015 16:51:07 +0000

Hi,

To create static rooms, login to AppWarp Dasboard-> Select AppWarp Cloud from the left menu -> Select Manage Rooms -> click on Add Rooms button -> Fill the room details in the pop up and click on submit and you are done.

I am attaching reference screen as well. Let me know if you face any problem.

Thanks.

Answered: API Service Request Drops

Wed, 01 Jul 2015 01:52:53 +0000

Services has been brought back to normal condition.
This was because of AWS downtime occurred Between 5:25 PM and 6:07 PM PDT

See Status Page of AWS for more details http://status.aws.amazon.com/

Thanks for your patience and Support.

Answered: AppHQ is slow and not responding sometimes

Sun, 21 Jun 2015 18:21:52 +0000

THis has been fixed however you might experience some data lag that we are corrently working on.

Answered: Delay in getUserRanking and GetTopNRankers

Sun, 21 Jun 2015 18:19:02 +0000

Hi ,

This issue has been resloved from our side . But while using dashboard you will face some issue, we are looking into it.

Once done will update this thread .

Thanks & Regards

App42API Team

Push Notifications Delayed

Fri, 19 Jun 2015 14:33:52 +0000

Few of the applications experienced delay in Push Notification Delivery between 11:45 AM UTC to 01:00 PM UTC on June 19. Service is back to normal.

Answered: Storage Service Rquest Drops

Tue, 14 Apr 2015 04:10:35 +0000

This has been fixed and it is working fine now. Thanks for your support and patience.

App42 Support Team

Answered: Event Service - Important Update

Sat, 07 Feb 2015 03:31:26 +0000

This has been resolved now.

Thanks for your support.

App42 Support Team

Answered: Storage Service - Important Update

Fri, 30 Jan 2015 15:58:15 +0000

This process is completed at 4:00 PM UTC and all updates are applied on all the nodes. There was very few request drops reported and impact on app performance was negligible.

Thanks for your Support and patience.

App42 Support Team

Latency and Request Time Out

Mon, 24 Nov 2014 04:38:41 +0000

We had some latency and few request timeout at our gateway between 00:30 AM UTC and 1: 30 AM UTC today. This issue has been resolved and all services are working to normal condition.

Thanks for your support and patience.

Important Upgrade at 1:00 AM UTC/GMT (26th Oct 2014)

Wed, 22 Oct 2014 09:13:41 +0000

Dear App42 Users.

On October 16th, Oracle announced security vulnerabilities and associated software patches affecting MySQL 5.5 and 5.6: http://www.oracle.com/technetwork/topics/security/cpuoct2014-1972960.html#AppendixMSQL.

To address these vulnerabilities, our Amazon RDS instances will go through upgrade process on 26th Oct 2014 at 01:00 AM UTC/GMT . This upgrade may result in down time across all our products and services for few minutes. All apps using our services might also be effected because of the upgrade. Please see Amazon security bulletin for more details about this mandatory and urgent upgrade.

Incase you have any further queries, feel free to reach to us at support@shephertz.com or through our forum http://forum.shephertz.com

Sincerely,

ShepHertz Support Team

Answered: We will be doing some Upgrade at 2:00 PM UTC (16 Apr 2014)

Wed, 16 Apr 2014 16:48:45 +0000

Upgradation was done with the impact of few seconds only. Thanks for your support.

Ajay Tiwari

App42 Platform

Answered: App42 backend API service status

Wed, 12 Mar 2014 18:53:49 +0000

All the services are restored to normal at 5:30 PM UTC. Thank you all for your support and patience. A detail analysis of the situation will be posted on blogs.shephertz.com